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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kayla M

July 25, 2024

5  out of  5
rating by Kayla M
"Since I’ve started with Statefarm I have been with Al. He is truly amazing! He gets back to me in a timely manner, goes above and beyond and I appreciate everything he does with assisting me with any questions I may have. He is the best!! Thank you Al 🙂"
We responded:
"THANK YOU, Kayla. I'm glad you feel that way about the customer service I've been able to provide to you. I am here to help, reach out any time! "
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Golden Gate Medical Supplies

March 13, 2024

5  out of  5
rating by Golden Gate Medical Supplies
"Al Taxter's State Farm agency had insured my home in Virginia Beach for many years. I sold the property and called from California to inform him I wouldn't need his services any longer. He responded right away and even advised me on an auto insurance matter that would be of no direct benefit to him. Service like that is rare and greatly appreciated."
We responded:
"I'm grateful all your years with State Farm and my agency, thank you. I also appreciate you taking some of your valuable time to share a review. I wish you and your business all the best. "
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Shawn Hollingsworth

February 29, 2024

5  out of  5
rating by Shawn Hollingsworth
"Spectacular service! Always attentive, personable, and great to do business with!"
We responded:
"Thank you so much Shawn. I am glad we can achieve, what we strive to be, for our customers. :-) "
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WTC ACADEMY

February 16, 2024

5  out of  5
rating by WTC ACADEMY
"Excellent customer service, very friendly, and communicates well. He has been attentive to my family needs and I would highly recommend to anyone needing a personable agent!"
We responded:
"Thank you so much for the kind review. It is much appreciated. "
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Jack

January 3, 2024

1  out of  5
rating by Jack
"Makes all sorts of promises to get accounts. Then drops the ball and blames corporate. Over 2 months of billing problems and im still owed money. His responce was a email trying to act like he knew nothing of it."
We responded:
"Jack, thank you for taking the time to share your personal experience. Although we are not perfect, we strive to provide seamless and reliable services to all our customers. Our office does not control billing or policy changes in house but we appreciate the feedback so it can be shared with those who do so we can improve. "
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Pamela Gomes

August 31, 2023

5  out of  5
rating by Pamela Gomes
"Great customer service!! Al is always available to answer any questions I may have."
We responded:
":-) Thank you so much Ms. Gomes! It is a pleasure having you as a customer. "
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David Sisson

October 31, 2022

5  out of  5
rating by David Sisson
"Never since I moved into my home in 1983 have I had to make a homeowners insurance claim. But, that changed recently when the electrical panel was damaged...costing thousands of dollars to replace, and frying my less than 2-year-old TV set and several other appliances. I dropped by Al Taxter's office and he immediately started a claim and told me exactly what to do. In a few days a claim agent from State Farm, Kayla Coleman, contacted me and told me what she needed from me to process that claim. It was a smooth operation and my claim was paid in a couple of weeks without any hassle. I am completely satisfied with the way my claim was handled. I asked Al if there was some way I could express my appreciation and he said I could post here. So, thanks Al and Kayla at State Farm."
We responded:
"Thank you for sharing your experience Mr. Sisson. I am glad your claim specialist Kayla and I were able to make this unfortunate situation a little better by being there for you. Thank you for the many years of loyalty to State Farm and being one of my local customers."
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Nathan Leland

August 20, 2022

5  out of  5
rating by Nathan Leland
"my family experienced a great loss with my mothers passing. while dealing with the loss and the huge undertaking of dealing with my mothers estate. we found we had some issues with her properties. after contacting Al Taxter my mothers insurance agent he was able to get use takin care of. very professional and sympathetic to our situation he did everything in his power to help use in our hour of need."
We responded:
"Thank you Nathan, I'm glad I was able to be there for you and your family. And as always, reach out anytime."
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Donna Paschal

January 12, 2022

5  out of  5
rating by Donna Paschal
"Excellent service. I highly recommend Al Taxer!"
We responded:
"Thank you Donna. It's a pleasure to be your agent."
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Shenita Cuffee

December 1, 2021

5  out of  5
rating by Shenita Cuffee
"Al is always ready to help me. He is quiet knowledgeable about his profession. I appreciate his prompt response to my needs."
We responded:
"Thank you so much Shenita. I appreciate the kind words."
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Vonetta Capron

August 6, 2021

5  out of  5
rating by Vonetta Capron
"I'am so happy with State Farm always have great customer service . Always the best rates and after a year or so the reduced payments lower ! No other insurance company has ever done that with me . Also Al Taxter most excellent and professional agent to have with State Farm ! Couldn't ask for a better Agent always on top of things and returns phone calls back asap ."
We responded:
"Thank you for making the time to write the review Ms. Capron. Your words are so kind and I am glad you are so satisfied with our service. (and insurance rates!)"
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M Iule

July 17, 2021

5  out of  5
rating by M Iule
"I had my renter’s insurance with Al Taxter from State Farm and one day I got a call from him about car insurance, in which I have two. At the time my car insurance was thru The General, well after the quote for 2 vehicles and the renters insurance all together, I now pay $83.00 monthly. Prior to that, my car insurance was $146.83 with The General and Renters was $31.08. So yes!!! Do the math. I’m saving money!!! Not to mention it happened fast. Great service always!"
We responded:
"Thanks for taking the time to share your experience. I am glad we were able to help save you money on your auto and renters insurance while also providing some good old fashioned customer service. :-)"