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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy Kuhn

June 19, 2024

5  out of  5 rating by Tammy Kuhn
"Al Taxter is very helpful with all my questions & concerns. He is always available & answers right away. We have been with him for many years & will continue with him as long as we can"
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Marissa Jones

April 3, 2024

5  out of  5 rating by Marissa Jones
"Al has made my progress the smoothest. He responds back fast with all information that you need. He even sent information about my rental insurance to my apartment complex. I didn't even ask him to do it. He did it on his own. I am much appreciated of it and I feel relieved that I have someone in my corner. Best insurance agent I have ever had."
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Golden Gate Medical Supplies

March 13, 2024

5  out of  5 rating by Golden Gate Medical Supplies
"Al Taxter's State Farm agency had insured my home in Virginia Beach for many years. I sold the property and called from California to inform him I wouldn't need his services any longer. He responded right away and even advised me on an auto insurance matter that would be of no direct benefit to him. Service like that is rare and greatly appreciated."
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Kirtria Johnson

March 11, 2024

5  out of  5 rating by Kirtria Johnson
"Al Taxter is an awesome insurance agent. He is truly just like a good neighbor; one message and immediately he is there taking care of business. I couldn't ask for a better agent."
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Shawn Hollingsworth

February 29, 2024

5  out of  5 rating by Shawn Hollingsworth
"Spectacular service! Always attentive, personable, and great to do business with!"
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February 16, 2024

5  out of  5 rating by WTC ACADEMY
"Excellent customer service, very friendly, and communicates well. He has been attentive to my family needs and I would highly recommend to anyone needing a personable agent!"
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Julia Shore

January 11, 2024

5  out of  5 rating by Julia Shore
"Al Taxter’s office has clear, friendly communication! They answer my questions quickly and clearly which makes my life easier! I had an issue with a claim and he handled the whole thing for me right away!"
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January 3, 2024

1  out of  5 rating by Jack
"Makes all sorts of promises to get accounts. Then drops the ball and blames corporate. Over 2 months of billing problems and im still owed money. His responce was a email trying to act like he knew nothing of it."
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Marlon Samson

December 12, 2023

5  out of  5 rating by Marlon Samson
"Today I received a letter from State Farm claims. It stated my claim was denied. I had no idea what this was about so I texted Al Taxter for assistance. He called me right away and said he will look into it. Within the hour he texted back with the news that all’s good with the claims dept. Like the jingle ad says “Like a good neighbor State Farm is there” Al Taxter was there and resolved the issue in a timely manner. Thank you very much!"
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Pamela Gomes

August 31, 2023

5  out of  5 rating by Pamela Gomes
"Great customer service!! Al is always available to answer any questions I may have."
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Joshua Cable

August 24, 2023

5  out of  5 rating by Joshua Cable
"Great agent, zero issues when I need assistance with an issue and is very responsive"
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David Sisson

October 31, 2022

5  out of  5 rating by David Sisson
"Never since I moved into my home in 1983 have I had to make a homeowners insurance claim. But, that changed recently when the electrical panel was damaged...costing thousands of dollars to replace, and frying my less than 2-year-old TV set and several other appliances. I dropped by Al Taxter's office and he immediately started a claim and told me exactly what to do. In a few days a claim agent from State Farm, Kayla Coleman, contacted me and told me what she needed from me to process that claim. It was a smooth operation and my claim was paid in a couple of weeks without any hassle. I am completely satisfied with the way my claim was handled. I asked Al if there was some way I could express my appreciation and he said I could post here. So, thanks Al and Kayla at State Farm."
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Nina Ricci

October 28, 2022

5  out of  5 rating by Nina Ricci
"Al is always quick to respond and amazing to work with. He is kind, caring, and makes the process easy for any necessary updates to insurance - whether that be from moving, new car, renters insurance, etc. It's always nice to know I can reach a real, thoughtful person who can help me with insurance changes during stressful events. I HIGHLY recommend Al at State Farm!"
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Kiana Mobley

October 6, 2022

5  out of  5 rating by Kiana Mobley
"Al Taxter is the best agent I’ve ever had, he has great customer service & experience. I’ve been with Al for 11 years & I have recommended him to a lot of my family, friends & clients, he’s very personable, knowledgeable, compassionate, response promptly to your calls, emails & texts & he’s very patient & understanding, he will give you the best rates for your needs. When you’re speaking to him, he feels like family instead of just an agent, if you’re in the Virginia & North Carolina area, please go check him out, you will not be disappointed!!!"
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Nathan Leland

August 20, 2022

5  out of  5 rating by Nathan Leland
"my family experienced a great loss with my mothers passing. while dealing with the loss and the huge undertaking of dealing with my mothers estate. we found we had some issues with her properties. after contacting Al Taxter my mothers insurance agent he was able to get use takin care of. very professional and sympathetic to our situation he did everything in his power to help use in our hour of need."
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Andrew Prause

August 19, 2022

5  out of  5 rating by Andrew Prause
"Customer service is first class!"
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Donna Paschal

January 12, 2022

5  out of  5 rating by Donna Paschal
"Excellent service. I highly recommend Al Taxer!"
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Niki Hall

December 29, 2021

5  out of  5 rating by Niki Hall
"Al and everyone within State Farm that we have been dealing with regarding our recent house fire has been beyond helpful and compassionate during this time! We appreciate all of their professionalism and care."
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Shenita Cuffee

December 1, 2021

5  out of  5 rating by Shenita Cuffee
"Al is always ready to help me. He is quiet knowledgeable about his profession. I appreciate his prompt response to my needs."
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Vonetta Capron

August 6, 2021

5  out of  5 rating by Vonetta Capron
"I'am so happy with State Farm always have great customer service . Always the best rates and after a year or so the reduced payments lower ! No other insurance company has ever done that with me . Also Al Taxter most excellent and professional agent to have with State Farm ! Couldn't ask for a better Agent always on top of things and returns phone calls back asap ."
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July 28, 2021

5  out of  5 rating by PINKY MCCOY
"Al has always been quick to respond and find the best insurance quote for all of our family needs!"
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Ron Hyson

July 19, 2021

5  out of  5 rating by Ron Hyson
"The process to identify and update all my policies was very easy with the help of Al Taxter. I have been with State Farm for 30 plus years. Great and reliable service. Thanks Al"
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M Iule

July 17, 2021

5  out of  5 rating by M Iule
"I had my renter’s insurance with Al Taxter from State Farm and one day I got a call from him about car insurance, in which I have two. At the time my car insurance was thru The General, well after the quote for 2 vehicles and the renters insurance all together, I now pay $83.00 monthly. Prior to that, my car insurance was $146.83 with The General and Renters was $31.08. So yes!!! Do the math. I’m saving money!!! Not to mention it happened fast. Great service always!"
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Lindsay Creef

June 9, 2021

5  out of  5 rating by Lindsay Creef
"Al was great! Very quick to get my home insurance together on time for my new home. (:"
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lynn Harding

June 8, 2021

5  out of  5 rating by lynn Harding
"State Farm was able to save me money. My homeowners insurance kept going every year with Geico. I went to State Farm and they were able to save me almost $400. I switched my car insurance too. I got my mom to also switch. Great Service, Products and Professionalism."